Deposits & Withdrawals Guide

How the Cashier Works

Your account balance is held and displayed in PHP, utilizing the ₱ symbol across the platform. The cashier is a unified system where both deposits and withdrawals are managed, ensuring you have a clear view of your financial activity. It is important to understand that while deposits are processed for immediate use, withdrawals are handled as review requests. Once you submit a payout request, our team verifies the details to ensure security and compliance before the funds are released. This process ensures that every transaction is legitimate and protected.

Payment Method Categories in the Philippines

How to Deposit

1. 1

   Log In

   Access your account via the official login page to ensure you are using the secure platform environment.

2. 2

   Open the Cashier

   Navigate to the cashier section of your profile where you can see your current balance and transaction options.

3. 3

   Select Payment Category

   Choose from the available categories, such as e-wallets or bank transfers, based on your preference.

4. 4

   Enter Amount

   Input the amount of PHP you wish to deposit into your account, ensuring it meets the requirements shown in the cashier.

5. 5

   Confirm Transaction

   Follow the prompts to authorize the payment in your external app or the opened secure payment page.

6. 6

   Verify Balance

   Return to the platform to check if your balance has updated. If it hasn't, please visit our Support page.

Why Payment Methods Must Be in Your Own Name

One of the most critical rules for a smooth experience is that the name on your payment account must exactly match the name on your Irish account. We strictly prohibit third-party payments. If you use a payment method belonging to a friend or relative, the transaction may be rejected, or worse, your subsequent withdrawal request may be blocked.

This policy is not intended as red tape but as a vital security measure. By ensuring funds only move between accounts owned by the same person, we protect you against account takeover and fraud. It ensures that your winnings are sent back to the rightful owner, providing a secure financial loop for every player.

How to Request a Withdrawal

1. 1

   Complete Verification

   Ensure your account is fully verified. This is a prerequisite for your first payout to ensure security.

2. 2

   Settle Bonuses

   Check for any active bonuses. You must close or meet the requirements of active offers before withdrawing; see our Bonus page for details.

3. 3

   Open the Cashier

   Navigate to the withdrawal tab within the cashier to begin your payout request.

4. 4

   Choose Payout Method

   Select the method where you wish to receive your funds, typically the one used for your deposits.

5. 5

   Submit Request

   Enter the amount and confirm the request. The status will move to "Pending" while it is reviewed.

6. 6

   Track Status

   Monitor the progress of your payout directly within your account transaction history.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. Every regulated operator conducts this process to prevent money laundering and ensure that the platform is used legally. We only require this process once per account, rather than for every single transaction, to minimize inconvenience while maintaining high security.

Generally, you will be asked to provide a clear copy of an official photo ID, a recent document that verifies your registered address, and proof that your chosen payment method belongs to you. These documents allow us to cross-reference your identity with your financial records.

To avoid delays, we strongly recommend uploading your documents before you initiate your first withdrawal. For a successful verification, ensure that your uploads are well-lit and that all four corners of the document are visible in the image. Providing incomplete or blurry documents is the most common cause of verification delays.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can lead to a payout taking longer than expected. Understanding these can help you resolve the issue faster:

• Verification Pending: Your identity documents may still be under review. Ensure all uploads are clear.
• Active Bonus Present: You may have an active promotion that requires wagering completion. Check the Promotions tab.
• Method Mismatch: You requested a payout to a method different from your deposit or one not in your name.
• Incorrect Details: A typo in your account number or payment details can cause the transfer to fail.
• Recipient-Side Checks: Some banks or e-wallets conduct their own internal security checks once funds arrive.

If your payout remains pending beyond the expected window, please contact our Support team. Please have your account ID and the transaction reference number ready to expedite the process.

How Currency and Amounts are Displayed

The official currency for all transactions on the platform is the Philippine Peso (PHP), denoted by the ₱ symbol throughout the interface. Your balance, deposits, and winnings are all calculated in PHP. In cases where your chosen payment method operates in a different currency, the conversion is handled by the payment provider. The final amount you see on the confirmation screen—before you finalize the transaction—is the actual amount that will be credited to or debited from your account.

Staying in Control of Your Deposit Budget

We are committed to providing a safe gaming environment. Within your account settings, you will find a variety of tools to help you manage your spending. You can set deposit limits to ensure you only play with what you can afford. Please be aware that for your protection, requests to decrease a limit are usually processed faster than requests to increase one.

We recommend deciding on a strict budget before you open the cashier, rather than making financial decisions in the heat of a game. For more comprehensive tools and advice on healthy gaming habits, please visit our Responsible Gaming page.

Protecting Your Funds and Account Security

Your security is our priority. Always use the security options provided in your account settings, such as strong passwords and two-factor authentication where available. Never share your payment details or login credentials with anyone, including people claiming to be staff.

Crucially, only make deposits through the official cashier on this domain. Treat any email, text, or message asking you to transfer money to an external account or "agent" as a fraud attempt. Irish will never ask you to send funds outside of the secure cashier system.

Frequently Asked Questions